Verizon Authorized Retailer

History:

Another service that Raptor PCS offers is sales and service as a Verizon Wireless Authorized Retailer. In July of 2007 Raptor PCS acquired an existing business that was a Verizon Authorized Retailer and merged it with Raptor PCS.

What is a Verizon Authorized Retailer:

Some businesses such as Raptor PCS maintain their identity by having the business name prominate either through signage or other means and on a smaller scale to their signage have Verizon Wireless Authorized Retailer signage. While other businesses do the opposite and have Verizon Wireless Authorized Premuim Retailer as their prominate signage and their business name is then noted on a smaller scale. Being a Verizon Wireless Authorized Retailer or Premium Retailer enables an establishment to conduct business on behalf of Verizon and in most cases offer the same or more service to their clients.
* The difference between an Authorized Retailer is that there is only one location, while a Premium Retailer has two or more locations. We perfer to be Raptor PCS and that we are a Verizon Wireless Authorized Retailer.

Sales:

Businesses can set their own prices on the phones and accessories.
Verizon Wireless Corp. Online vs. Brick and Mortor: Contrary to what some people may believe that purchasing your phone online vs. a Brick and Mortor store is cheaper. The fact is that is an illusion. There is two advantages, one of which is that you do not have to deal with an online mail-in rebate in most cases because the online store offers it as an instant rebate and lastly, nothing needs to signed. In fact, Verizon Wireless Online as well as their brick and mortor stores do charge a $20.00 upgrade fee and charge $10.00 for contact transfer and $20.00 data transfer i.e. pictures and will waive that fee for various reasons which may include a promotion to upgrade a phone. Alot of Authorized Retailers do not charge these fees, however they may charge a contact/data and/or service fees if you did not purchase your equipment from them. The fact of the matter is that the equipment we use does cost us money, however we choose not to pass that on to the client. Raptor PCS is working to bring our phone prices online in the very near future so that you may have the ease to price shop from the convenience of your home.

Primary Lines and Secondary Lines (Add-A-Lines):

Primary lines is the main line on the account and there is only one Primary line. The Primary line is subsidized (cheaper) than those of the Add-A-Lines. Moreover, when the line (s) are being upgraded or new service is activated the Primary account holder must be present to sign. This is because the primary person is responsible for the account.

Service:

Everybody handles this in a different manner. The manner in which we offer the service aspect of it is that I operate with integrity, honesty and a matter of fact demeanor. If you happen to stop in the store, you will find that we do not have the walls lined with the 75 different makes/models that are at that time on the market. We try to weed out the under performing phones and that could be that a particular model is of substandard quality or that some phones are duplicated if you will, but just look different. We do have access to all makes and models and can order it in unless if there is a shortage. Sometimes if you walk in a store that you did not purchase your equipment from for phone problems/billing you may or may not be helped and instructed that you need to go back to where you bought that equipment from, some may charge you for the service. The reason is because the person that made the money is responsible for all your needs. Now, when you are upgrade elgible or looking for new service you are free to go to whatever Authorized Retailer or Corporate store that you wish.

Insurance:

Lastly, I do recommend insurance on the phones, this industry with the manufactures is so aggressive that they can be buggy or some materials used sometimes are not the greatest. The reality of the phones is that while you may get a phone for free or free after mail-in-rebate or the end cost of a phone for the client is a hundred dollars after mail-in-rebate, the phones are very expensive. Take the Motorola Droid for example: right now that phone is $199.00 after mail-in-rebate, but the phone is somewhere between $500.00-$600.00 (I can not remember the amount). I, on occassion, do get someone who purchased a phone at another store and they did not get insurance nor was it explained to them how expensive the phones are. The person dropped the phone cracked the screen and then they walk in the store to request to buy another phone. If you are not a new service or an upgrade the phones are full price, so in that particular case the cost was $250.00 and she about fell over and told me she bought for $50.00 after mail-in-rebate.

In short, we are very competeive in pricing and service. We do not charge our clients for contact/data or service fees.

Misty Sistad
Manager
Raptor PCS
"No Lubrication Needed"